FAQs

You can ship item(s) for return to us OR come into one of our stores and we will happily help you!

Ship Address:

Goddess Online

1/40 Hastings Street, Noosa Heads QLD 4567

Please include returns form with your item(s)

Please keep a copy of your receipt of proof of shipment for any returns back to Goddess Online
We recommend using tracked postage.

You can email info@goddessnoosa.com with any question or queries. We are here to help!

If you need to make an urgent change, please email info@goddessnoosa.comwith the changes and order number.

Changes cannot be made to orders once payment has been received and completed. It is then subject to our returns policy.

Once your parcel has been dispatched, you will receive an email with your tracking number that will enable you to track your parcel. If you have not received a tracking number within 24 hours of placing your order (Monday - Friday), please email info@goddessnoosa.com with your name and order number.

You should receive an order confirmation via email within 24hrs of placing your order. If you have not received your confirmation in your inbox please check your junk folder. If you do not receive your order confirmation please email info@goddessnoosa.com and we will assist you.

Afterpay offers simple payment plans, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers just simply log in to make their purchase.

Is there a charge to use Afterpay?

Afterpay does not charge a fee. The only fees applied are late fees if your scheduled payments are unsuccessfully processed and all is payable to Afterpay. View Afterpay Terms & Conditions here. https://www.afterpay.com/en-AU/terms

Who can use Afterpay?

Afterpay is available to people who:

-Live in Australia
-Are capable of entering into a legally binding contract
-Have a valid and verifiable email address and mobile number
-Use an Australian credit or debit card to make the purchase

Need more Information on Afterpay?

Visit the Afterpay website https://www.afterpay.com/en-AU/index for more information on using Afterpay.

We strive to process and dispatch orders as quickly as possible. As a general rule orders placed before 2pm will be shipped within the day (weekdays only) however during busy periods there may be slight delays on dispatch times. Once you receive your shipping confirmation delivery time is dependant on Australian Post. Standard shipping within Australia has an expected delivery time of 3-5 working days depending on your location. Express Shipping delivery time of 2-3 working days.

Opening Hours:

9am-5pm AEST (Sunday-Friday)

9am-5:30pm AEST (Saturday)